To ensure the best quality, we do not accept returns for consumable merchandise.  This includes Fragrances, Dyes, and Room Spray Base, Reed diffuser supplies or Bath and Body Bases.  This policy is for your benefit to ensure that you get safe, sanitary and 100% un-altered products that have not been contaminated by any outside sources. 

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No returns on electrical items unless defective (scales, etc.) Most of these items are covered by the manufacturer and have mail in warrantees and can be returned to them.

Absolutely no returns after 15 days of purchase. No Returns or Exchanges on Sale or Clearance Items.  Unless due to an error on our part or if the merchandise is defective, the return will be subject to a 20% re-stocking fee to cover the costs of packaging, labor, and credit card fees we have incurred. If items have already shipped when the return is made, shipping costs will not be refunded, and customer will be responsible for all shipping costs to return the products to Perfect Health & Balance Massage and Spa. In-store credit only is issued, no cash refunds or credit card refunds will be issued unless due to an error on our part.